Trouble placing order online

[TheWarden]

Anyone else getting transactions declined?

The online payment systems is saying my transaction was declined by the issuing card company but the credit card company hasn't even see the transaction go through on their end....

Is there a problem I wonder?

[Jake]

Are you having a issue with our online purchasing site?

What messages are you getting??

Let me know, i'll have a word with the webteam

 

[TheWarden]

Just that my card had been declined.

According to the card company, they had no record of any declined transactions. I tried 3 times...

I'll try again in the morning, then I'll give you a ring if it still doesn't work

[TheWarden]

Tried again - here is the message:

Unfortunately, the card you have used for payment has not been authorised. If you feel this is a mistake, please contact your bank or card issuer for help. We are not able to tell why the card has been declined, it may be for security or financial reasons or the details you entered may be incorrect.
If you would like to check your details, try a different payment method, or a different payment card, please follow the link below.

According Visa, this was never seen at their end, so they didn't decline it.

[Simon]

Liz is looking into it for you and will come back to you shortly.

SB.

[Liz Buck]

PM sent

Liz   

[TheWarden]

Just tried again and it worked.....

I didn't even change anything as the browser had cached the card number, verification code.... slap your web people for allowing that....

[Motomoto]

I had the same problem with my Barclaycard but the site did work with my connect debit card.

[Liz Buck]

There may have been a problem with the start date which we have found on a couple of occasions, but this has been updated early this week and we do not seem to have experienced any other problems with the Streamline side

Regards
Liz